Instructions for requesting a review of Soite’s patient and client fees

A request for an administrative review of a health care fee

The instructions of requesting an administrative review do not apply to invoices concerning payment decisions that are based on your ability to pay, such as invoice for long-term institutional care, home care or home hospital care. When it comes to these services, the instructions for requesting a review are attached to the decision.

1. If there is a factual or a calculation error on your invoice, please contact the unit that treated or served you in order to get the possible error checked.
2. If you think there is still an error on your invoice after you have asked for a correction, you can apply for a change of the invoice by submitting a written request for an administrative review.
   
   You have the right to request a review of the invoice if it is addressed to you or if the invoice directly affects your right, benefit or obligation.
   
   The authority must receive the request for a review within 30 days from the day you have received the invoice. An invoice is considered to have arrived on the seventh (7) day after it has been sent, unless proven otherwise. The day the invoice arrives is not counted in the time limit for requesting an administrative review. If the last day of the period when a request for an administrative review can be submitted is a holiday, the Independence Day, May Day, Christmas or Midsummer Eve or a Saturday that is not a public holiday, the request for an administrative review may be submitted the first weekday after that.
   
   Your request for an administrative review must include:
   • your name
   • your contact information
   • your personal identity code
   • the number on the invoice that you want to be corrected
   • the change you demand and the grounds for your demand.
   • Please include the documents you refer to unless you have submitted them already.
   • If you are represented by your legal representative or attorney or if your request for an administrative review is written by some other person, also provide his/her name and contact information.
     
     You can send the request for a review to Soite’s registry by post:
     Keski-Pohjanmaan hyvinvointialue Soite (The Wellbeing Services County of Central Ostrobothnia Soite)
     Kirjaamo/registry
     Mariankatu 16-20
     67200 Kokkola
     
     or by e-mail: kirjaamo(at)soite.fi.

No fee is charged for the processing of the request for an administrative review. A change to an invoice cannot be sought through an appeal to the court. If necessary, request an extended payment period while the request for an administrative review is being processed. You will find the contact information on the invoice form.

A request for an administrative review of a social welfare client fee

A decision on social welfare service fees is issued at the same time as the decision on the social welfare service. The instructions for requesting a review are attached to the decision. If the decision does not include instructions for requesting a review, follow the procedure below:

1. First, contact the official that issued the decision, i.e. the person who has signed the decision.
2. If you are still dissatisfied with the client fee, you have the right to submit a request for an administrative review. A request for an administrative review may be submitted by the person to whom the decision is addressed or whose right, obligation or interest is directly affected by the client fee decision (party concerned). The request for an administrative review must be submitted in writing within 30 days of receiving the decision.