Receptions
Soite’s health care centres, health care stations and service points perform services for the citizens in the area when it comes to primary health care. We offer services by doctors and nurses for prevention, diagnosing and treatment of illnesses and for follow-ups. Many matters related to your health may be conveniently taken care of digitally or by phone.
The content on this page
You can come to the reception if you have booked an appointment. Many health-related matters can be conveniently taken care of digitally or by phone. Then you don’t necessarily need to visit the reception at all. In other words, the reception also gives you advice and care instructions if a visit to the reception is not necessary. If your care requires a physical visit, it will be arranged without unnecessary delay.
Contact us
Reception nurse chat
Via the reception nurse chat you can take care of the same errands as via the reception telephone service. In the chat you can discuss with a reception nurse by identifying yourself via the suomi.fi service and by filling out a patient information form. The chat window is visible when the website’s cookies have been accepted.
Fill in a symptom checker in the Omaolo service
You can also fill in a symptom checker online in the Omaolo service and get reliable information on whether your symptoms require care by a professional or if self-care is sufficient.
Manage matters in DigiSoite’s My Healthcare service
You can send a message to a doctors’ and nurses’ reception via DigiSoite’s My Healthcare service when it suits you best. We will answer your message or will contact you as soon as possible during office hours. You can also book vaccination appointments via the My Healthcare service.
1. Log on to the My Healthcare service. For identification, you need online bank user identifiers or a mobile certificate. Identification is done via the web service suomi.fi.
2. Click on “Messages” in the menu on the My Healthcare site if you wish to send a message. The first time you use the system, the system asks your permission for sending messages.
3. Click on “New message” and fill in the fields on the digital form. If you wish to send your message to the nurse’s and doctor’s reception in Kokkola, choose it in the menu if you have not been assigned your own contact person. If you have been assigned a contact person, choose “Assigned contact person, nurses’ and doctors’ reception” as the recipient.
4. Write your message and send it by clicking on Send.
We offer our clients who use Marevan a possibility to use online services in DigiSoite’s My Healthcare service. A client and a nurse agree together on transitioning to online services if the client is suitable for the services.
Online services are suitable for non-urgent care to support a client’s self-care.
Benefits:
- it is possible for clients who use Marevan and are suitable for online services to check their own INR values and medicine doses, their lists of medicines and their vaccination information via the My Healthcare service 24/7.
- the client does not need to queue on the phone
- the client’s responsibility for his/her treatment increases
- it is easier for the client to take care of his/her health care errands
The digital My Healthcare services offers clients the possibility to be a part of the team that cares for him/her. The team includes a doctor, a nurse and the client. The doctor and the nurse use their expertise to support the citizen in taking care of his/her health and in having control over his/her illness.
Cancelling an appointment
If you are unable to come to an appointment and need to cancel it, please contact your health care station without delay by phone or via DigiSoite. You can cancel an appointment digitally via DigiSoite’s My Healthcare service.
If an appointment is not used and has not been cancelled, a fee will be charged in accordance with the list on client and patient fees (available in Finnish and in Swedish).
Contact by phone
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Kannus health care centre
Call: +358 40 804 2000Service hoursService hours
Mon–Fri 08:00–16:00
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Kokkola health care centre
Leave a callback request and we will call you back within the same day.
Call: +358 6 828 7310Team 1. A-J
Call: +358 6 828 7311Team 2. K-O
Call: +358 6 828 7312Team 3. P-Ö
Call: +358 6 828 7313Service hoursService hours
Mon–Fri 08:00–16:00
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Kälviä health care station
You can leave a request to be called back. We will call you the same day.
Call: +358 6 828 7701Service hoursService hours
Mon–Thu 08:00–16:00
Fri 08:00–14:00
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Perho health care station
Call: +358 40 804 3000Service hoursService hours
Mon–Thu 08:00–14:00
Fri 08:00–12:00
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Soite’s service point in Halsua
Contact Halsua health care station by calling Tunkkari health care centre.
Call: +358 40 804 5000 -
Soite’s service point in Koivuhaka
You can leave a request to be called back. We will call you back the same day.
Call: +358 6 828 7580Service hoursService hours
Mon–Thu 08:00–16:00
Fri 08:00–14:00
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Soite’s service point in Lestijärvi
Call: +358 40 804 2000Service hoursService hours
Tue 08:00–15:00
Thu 08:00–15:00
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Soite’s service point in Lohtaja
You can leave a request to be called back. We will call you back the same day.
Call: +358 6 828 7750Service hoursService hours
Mon–Thu 08:00–15:00
Fri 08:00–14:00
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Soite’s service point in Toholampi
Call: +358 40 804 2000Service hoursService hours
Mon 08:00–15:00
Wed 08:00–15:00
Fri 08:00–14:00
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Soite’s service point in Ullava
You can leave a request to be called back. We will call you the same day.
Call: +358 6 828 7639Service hoursService hours
Mon 08:00–16:00
Wed 08:00–16:00
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Tunkkari health care centre
Call: +358 40 804 5000Service hoursService hours
Mon–Fri 08:00–16:00
Contact outside of office hours
If you need urgent care on a weekday between 4 pm and 8 am or on a weekend or on a midweek holiday (24/7), contact the Medical Helpline 116 117.
In an emergency, call 112.
A personal doctor or personal nurse
A client can be assigned their own personal doctor or personal nurse for taking care of their errands related to health care at Soite’s primary health care receptions.
The model with a personal doctor or personal nurse of your own is used to ensure continuity in the client’s care, and in the future, the client can be in contact with the same familiar professional. The personal doctor or personal nurse is the client’s primary contact person for non-urgent health care errands.
A client can be suggested a personal doctor or personal nurse of their own during a visit to a reception or the client can ask for a personal doctor or personal nurse of their own themselves. A personal doctor or personal nurse of their own can be assigned, for example, if:
- the client has chronic diseases for which they are taking medication or if the disease is not in good therapeutic balance
- the client has challenges with coping with everyday life
- the client needs a great deal of health care services
Together with the personal doctor or personal nurse, an individual health and care plan is drawn up for the client.
Service points
Information about the service
Clients come to the receptions after having contacted appointment booking.
Nurses give health advice, wound care and vaccinations and remove stitches, etc. If necessary, the nurse can refer the patient to a doctor.
Non-urgent treatment must be provided within a set period. During business hours, patients must be able to contact a health and social services centre immediately by telephone or visiting the centre. Calls are returned without delay, usually on the same day.
The need for treatment may be initially assessed on the phone. The necessary treatment must be organised within a reasonable delay, which means no more than six months. However, people under the age of 23 must receive treatment within 14 days at the latest.