Support for using digital services

You can use the chat on Soite’s website at soite.fi/en. Chat services are low-threshold communication channels for managing non-urgent matters remotely.

Soite’s chat channels:

• Reception nurse
• Social advice
• Oral and dental health care
• Physiotherapy
• The public health nurse at the maternity, child health and birth control clinic

How do I access Soite’s chat channels?

1. Start a chat on the soite.fi/en website by clicking the “Start the chat” button in the lower right-hand corner. The button is visible when the website’s cookies have been accepted.
2. You may be asked to identify yourself right at the beginning of the chat discussion, or the professional may ask you to identify yourself later during the chat. The Suomi.fi online service is used for identification in digital services. Logging into the service is done with online banking codes or a mobile certificate.
   • If the chat channel you have selected requires identification, identify yourself in the service. After identification, you can choose whether you want to manage your own matters or act on behalf of another person. You will then be redirected back to Soite’s website, where you can continue the discussion.
   • If identification is not required, you can start the chat discussion immediately by clicking “Start a conversation.” However, the professional may ask you to identify yourself later during the chat if your matter requires a more secure connection. In that case, you will receive a request to identify yourself so that you can continue with the conversation. By clicking the “Identify yourself” button in the request, you can identify yourself in the service and continue the conversation with the professional.

How do I use Soite’s chat channel?

1. Follow the instructions above. If necessary, identify yourself on the chat channel at the beginning of the chat.
2. If necessary, fill in the patient information form at the beginning of the chat or provide other background information about your matter.
3. Wait for Soite’s professional to join the chat. There may at times be a queue in the chat, and a professional may not be able to start a conversation with you immediately. Soite’s employee receives a notification of a new contact in the chat and will start the conversation with you as soon as possible.
4. Do not close the chat in the middle of the conversation. Closing the chat will delete the conversation and the information you have provided previously. If you leave the conversation accidentally, return to the chat to complete managing your matter. If you had already identified yourself, you do not need to identify yourself again.
5. Write your message in the message field. Send the message by clicking the arrow icon next to the message field.
   • The professional may ask you for pictures or documents, for example to assess your need for care or when you apply for benefits. You can also let the professional know that you want to send a picture. In this case, the professional will send you a box in the chat where you can attach a file from your phone or computer.
   • The professional can also send you files, such as a sick leave certificate. You can download the file to your phone or computer by clicking the “Download” button.
6. The conversation ends when you click the “Close” button in the upper right-hand corner of the chat. Soite’s professional can also end the conversation.
7. Please give us feedback on the service so that we can improve our service even further!

The My Healthcare service is a digital health care service, via which you can, among other things, make appointments, send messages to Soite’s professionals, fill in patient information forms, and maintain your contact information in Soite’s system.

How do I book an appointment via the My Healthcare service?

1. Log in to the My Healthcare service. The Suomi.fi online service is used for identification in digital services. Logging into the service is done with online banking codes or a mobile certificate.
2. Select “Appointments.” In the “Appointments”, you can see all your appointments with Soite’s health care services. Some appointments can also be rescheduled or cancelled via the service.
3. Select “Book a new appointment.” Choose the health care service to which you are booking an appointment.
4. Fill in the information. Select the reception type, place, and recipient. In some services, you can also choose a visit to the care unit or a video appointment as the reception type.
5. Select a free slot. The free slots are shown in green in the calendar on the page. If there are multiple free slots on the same day, they will open on top of each other, in an order according to the time. If there aren’t any free slots, try changing the place, recipient, or reception type. Select the most suitable time for you by pressing the “Reserve appointment” button.
6. Give additional information and confirm the reservation. Fill in additional information, such as symptoms or the reason for the appointment, in the text box that opens. If you want a confirmation sent to your email, select “Send a confirmation email” and enter your email address. Lastly, press “Reserve appointment”.

The My Healthcare service is a digital service in which you can e.g. book appointments, send messages to professionals in Soite, fill in patient information forms, and maintain your contact information in Soite’s system.

How do I send a message to a professional via the My Healthcare service?

1. Log in to the My Healthcare service. The Suomi.fi online service is used for authentication in digital services, and logging in is done with online banking codes or a mobile certificate.
2. Select “Messages.” The first time you use the system, the system may ask for your permission for sending messages. On the page that opens, you can see the messages that you have received as well as the ones you have sent.
3. Click on “New message” and fill in the fields on the digital form:
   • In the “To” field, select the unit in Soite that you want to send your message to. If you have been assigned a contact person to a maternity and child health clinic or a reception, choose “Assigned contact person, maternity and child health clinic” or “Assigned contact person, nurses´ and doctors´ reception” as the recipient.
   • Please state the reason or subject of your inquiry in the subject line of your message. Write the message you wish to send to Soite’s unit in the “Message” field.
4. Lastly, press “Send”. You can also cancel the whole message by clicking on “Cancel”.

Omapalvelu is a digital service for social services, via which you can apply for various social services and receive letters and decisions related to social services.

How do I submit a new application in Omapalvelu?

1. Log in to Omapalvelu. The Suomi.fi online service is used for identification in digital services. Logging into the service is done with online banking codes or a mobile certificate. On the startpage in Omapalvelu, you can see events from the last 3 months if you have managed matters in Soite’s social services within the last 3 months.
2. From the left sidebar on the startpage, you can choose between the following functions:
   — Submit a new application (Uusi hakemus)
   — View the applications you have submitted (Hakemukset)
   — Read letters (kirje) you have received, requests for additional information (lisäselvityspyyntö), or plans (suunnitelma)
   — Check decisions (Päätökset) concerning you
   — View payments (Maksut) concerning you
   — Instructions (Ohjeet)
3. Click on ”Uusi hakemus” (New application) and select the hakemus (application) that you want to fill in. On the page, you will find applications for:
   • Supplementary or preventive social assistance (Täydentävä toimeentulotuki or Ehkäisevä toimeentulotuki)
   • Home services for families with children (Lapsiperheiden kotipalvelu)
   • Services under the Disability Services Act (Vammaispalvelulain mukaiset palvelut)
   • Support for informal care (Omaishoidon tuki)
   • Services supporting mobility (liikkumista tukevat palvelut) and home modifications (asunnonmuutostyöt) for the elderly.
4. Fill in the information. Fields marked with an orange arrow are mandatory. The application cannot be submitted unless all mandatory fields have been filled.
5. Lastly, attach the necessary attachments. Attachments can be in pdf, jpg, or jpeg format. An attachment can also be a photo of a document taken with a camera. If you are missing a required certificate, you can send the attachment later digitally or by mail.
6. Lastly, click on “Yhteenvetoon” (To the Summary”), check the information, and submit your application.

User manual for Omapalvelu

We have compiled a more comprehensive user manual for Omapalvelu (in Finnish and in Swedish), which you can find via the link below. The user manual provides advice for situations such as:

• How do I update my information in Omapalvelu?
• How can I change the communication channel in Omapalvelu to mail/digital?
• How do I fill in a request for additional information in Omapalvelu?
• How do I attach an attachment/file to my application in Omapalvelu?

Receiving mail from authorities will primarily become digital at the beginning of 2026. Suomi.fi Messages is a secure digital mailbox that replaces mail from authorities that has previously been sent by post. The mailbox will be activated without a separate consent.

Messages from authorities that have been sent to Suomi.fi Messages can be read in the Suomi.fi mobile app or by logging into the Suomi.fi online service.

How do I activate Suomi.fi Messages? / How will Suomi.fi Messages be activated for me?

Suomi.fi Messages will be activated in 2026 as part of strong identification (authentication) in the web services (e-services) for public authorities. The service can also be activated at suomi.fi or by downloading and starting to use the Suomi.fi mobile app. Suomi.fi Messages are activated during Suomi.fi identification as follows.

1. Start strong identification with your chosen method.
   • During identification, you will be prompted to activate Suomi.fi Messages. In 2026, Suomi.fi Messages will be activated for you without a separate consent.
2. Press “Get started” to activate Suomi.fi Messages.
3. Enter your email address and select the language you wish to use, then press “Continue.” Choose an email address whose password you remember and which you use actively. You will receive a verification code to this email address. From this on, you will also receive notifications to this email address about new messages from authorities that have arrived in the Suomi.fi Messages.
4. Confirm your email by writing the verification code that you have received in your email into the field “Enter the verification code”. Press “Confirm”.
5. You have now activated the Suomi.fi Messages!
6. You can continue with the identification to the web service you were going to use by pressing “Continue identification.”

You can also find these instructions as a video on the Suomi.fi YouTube channel:

How do I use Suomi.fi Messages / the Suomi.fi Messages service?

1. Log in to the Suomi.fi service at suomi.fi or log in to your mobile application. The Suomi.fi online service is used for identification in digital services, and you can log in with online banking codes or a mobile certificate.
   • On the website: select your role, in this case “Act as yourself”.
2. Select “Messages.”
   • In the “Inbox”, you will see the messages that authorities have sent to you.
   • In the “Sent” folder, you will find the messages you have sent yourself. In the mobile app, sent messages are in “Other folders”.
   • In the “Deleted” folder, you will find messages that you have deleted. In the mobile app, deleted messages are in “Other folders”.
   • If you want to write a new message, select “Compose message” or “Compose.” Fill in the required fields and attach files if necessary. Lastly, press “Send the message” or “Send”.
   • In “Settings”, you can change your email address or notification language, change the message delivery method of Suomi.fi Messages, and manage devices logged into the service.
     • In the mobile app, you can also change application settings, such as adding fingerprint authentication or changing the code required for logging in.

How do I deactivate Suomi.fi Messages?

Suomi.fi Messages can only be deactivated by changing the settings in the service or by contacting the customer service at the Digital and Population Data Services Agency. Removing the Suomi.fi application from your mobile device does not deactivate the service. Please note that Suomi.fi Messages can only be deactivated after they have been activated in 2026, not in advance.

1. Log in to the Suomi.fi service at suomi.fi or log in to your mobile application. The Suomi.fi online service is used for identification in digital services, and you can log in with online banking codes or a mobile certificate.
   • On the website: select your role for the transaction, in this case “Act as yourself,” and go to “Messages.”
2. Select “Settings” and go to “Message delivery method.”
3. Select “Withdraw consent”. In the window that opens, select “Withdraw consent” again.
4. After withdrawing consent, you will no longer receive new messages in Suomi.fi Messages; instead, they will be sent to you by paper mail. The choice to receive paper mail remains valid for six months at a time. If you identify yourself again in the web service of an authority after six months, Suomi.fi Messages will be reactivated.

For more information and instructions, visit the Suomi.fi website:

In the Social Insurance Institution of Finland Kela’s MyKanta service, it is possible to see prescriptions and easily request prescription renewals. Requests of prescription renewals are sent from MyKanta to the health care services, where a doctor or, in some cases, a nurse processes it.

A prescription renewal request can also be made at a pharmacy or when you are in contact with health care services.

How do I get my prescription renewed in MyKanta?

1. Log in to MyKanta at kanta.fi/en The Suomi.fi online service is used for identification in digital services. Logging into the service is done with online banking codes or a mobile certificate.
2. Select Reseptit (Prescriptions) and press the link Reseptien uusiminen (Renewal of prescriptions).
3. Select the prescriptions you want to renew and press Jatka (Continue).
4. Select vastaanottaja (recipient) of the renewal request. Under the option “Ehdotetut vastaanottajat” (Suggested recipients), you will find recipients you have previously managed matters with. Under the “Muut vastaanottajat” (Other recipients) option, you can search for recipients by municipality and service unit.
5. You can provide your phone number to receive a text message when your prescription renewal request has been processed in the health care services.
6. Press Jatka (Continue).
7. Check that the information you have provided is correct, and press Lähetä (Send). You will receive confirmation of whether the renewal request was successfully sent. 

For more information and frequently asked questions and answers about renewing prescriptions, you can visit the Kanta Services website:

In MyKanta, it is possible to submit a living will and an organ donation testament conveniently at any time. The declarations of intent stored in MyKanta are available throughout the health care services and can be accessed without consent to data sharing.

In addition to submitting your living will and organ donation testament in MyKanta, it is a good idea to tell your loved ones about your decisions.

How do I submit my living will in MyKanta?

A living will means that you have declared your intent regarding your future treatment in the event that you are unable to participate in making decisions about your treatment, such as if you are unconscious, have reduced functional capacity, or for equivalent reasons. With a living will, you can specify matters related to your treatment and express your wishes on what is important in life, such as your wishes regarding matters such as pain management, resuscitation, or how you would like your values and beliefs to be taken into consideration.

A living will submitted in MyKanta will be accessible by health care professionals. A living will obliges healthcare personnel to act accordingly.

Do as follows:

1. Log in to MyKanta at kanta.fi/en The Suomi.fi online service is used for identification in digital services. Logging into the service is done with online banking codes or a mobile certificate.
2. In the menu, go to the page ‘Hoitotahto’ (Living will).
3. Enter your living will in MyKanta. There is no specific form for a living will. You can create a free-form living will or use for example the template form of The Alzheimer Society of Finland
4. Save your living will in text format. You can also print it from MyKanta. The living will can be modified later in MyKanta on the ‘Hoitotahto’ (Living will) page, or you can delete it completely.

How do I submit my organ donation testament in MyKanta?

An organ donation testament is your declaration of intent that indicates whether your organs and tissues may be used after your death for transplantation to treat another person.

According to Finnish law, the organs and tissues of a brain-dead person can be used for the benefit of another person if the donating person did not object to this when alive. In such situations, health care personnel must try to determine the person’s possible will to donate their organs, so it is a good idea to have the document in writing and easily accessible.

Do as follows:

1. Log in to MyKanta at kanta.fi/en The Suomi.fi online service is used for identification in digital services. Logging into the service is done with online banking codes or a mobile certificate.
2. In the menu, go to the ‘Elinluovutustahto’ (Organ donation testament) page.
3. On the page you are asked if you are willing to donate your organs and tissues for transplantation after your death. Answer ‘Kyllä’ or ‘Ei’ (Yes or No). If you select Yes, you will be able to fill in more information about your organ donation if you wish.
4. Submit the organ donation testament. You can also print it from MyKanta. The organ donation testament can be modified later in MyKanta on the page ‘Elinluovutustahto’ (Organ donation testament).

OmaKela is Social Insurance Institution of Finland Kela’s digital service, where you can manage your Kela-related matters conveniently anywhere and anytime. In OmaKela, you can, among other things, apply for benefits, send attachments, report changes, and send and read messages.

Kela has created several instruction pages for using OmaKela. The instruction pages contain information about the functions, step-by-step instructions, and an instructional video. Below are the most common instruction pages where you can find more information about using OmaKela.

Kela also offers digital support for managing Kela-related matters online. Digital support is available by phone and at customer service points.

Kela’s instruction pages

How do I fill in and submit a Kela form?

In OmaKela, you can apply for almost all Kela benefits. If there is no online application for the benefit, it is applied for using a form. Forms can be sent via OmaKela or mailed to Kela.

On Kela’s Forms page, you can search for forms and download them to your computer to be filled in and printed. The page also shows whether the form you are looking for has an online application in OmaKela or if the application should be filled in as a PDF form.

Health Village is a public online service developed by the Finnish university hospitals. The content of the service has been produced by social and health care professionals together with the users of the service. Health Village offers information and support for everyone, care for patients, and tools for professionals.

Soite uses Health Village’s My Path online service, where social and health care professionals can create local digital care pathways for client guidance and advice. Soite uses several digital care pathways, which are compiled onto the DigiSoite website under “Go to my digital pathway”.

How do I access a digital care pathway in My Path?

1. Access to a digital care pathway in My Path requires a referral or a care relationship with the treating unit. If one of Soite’s digital pathways applies to your current situation and the pathway has not yet been opened for you, ask a professional for access to the pathway for example during your next visit or by sending a message via the My Healthcare service.
2. When a digital pathway is opened for you, you will receive a confirmation message that a digital care path has been opened for you or the person you are representing in Health Village’s My Path (Omapolku) and that can access the service by logging in to Health Village’s My Path.

How do I use Health Village’s digital pathway?

1. Log in to My Path at terveyskyla.fi/en/mypath. The Suomi.fi online service is used for identification in digital services. Logging into the service is done with online banking codes or a mobile certificate.
2. In the top menu on the front page, you can choose between the following functions:
   — On the “Home” page, you can see your care path and self-care programs that are available for everybody.
   — Via “Messages”, you can communicate with the professionals who are treating you.
   — In the “Calendar,” you can see upcoming appointments, group chats, and remote appointments.
   — You can use the “Diary”/”Symptom diary” to track symptoms and health measurement results.
   — In the “Treatment path” section, you can see the exams related to you.
   — In “Research consents”/”Consent request” you can manage permissions related to your exams.
3. You can access your desired care path by clicking the “Open path”/”Go to the path” button on the “Home” page. At the top of the care path, you will see a percentage that reflects your progress on the care path. On the left side, you will see your entire care path, and on the right side, you will see information related to the section you have open.
4. Proceed on the care path section by section. At the beginning of each digital path, you will get instructions on how to proceed in the program. After completing a section and performing the tasks related to it, mark the section as completed by clicking “Mark task as completed”/”Mark as completed.” The next section will open when you have confirmed that the previous one has been completed.
5. On a digital path, you can:
   • fill out questionnaires related to care or other matters and receive feedback from Soite’s professionals.
   • read patient or client instructions.
   • send tracking information about symptoms and health measurements to the professionals that are treating you.
6. You can also return to sections you have marked as completed and read for example patient instructions or feedback given to you earlier by professionals again.

My path instruction pages:

Omaolo offers symptom checkers and service assessments, a possibility to make contact, coaching programmes, and health checks. If necessary, Omaolo connects you with Soite’s professionals and appointment booking.

How do I fill in the Omaolo symptom checker and get in touch with Soite’s professionals?

1. Log in to Omaolo at omaolo.fi. The Suomi.fi online service is used for identification in digital services. Logging into the service is done with online banking codes or a mobile certificate.
2. Select “Assess your symptoms” and click “Start” to choose the symptom checker that best describes your symptoms. If you do not find a checker that matches your symptom, you can fill in the General symptom checker.
3. Fill in the symptom checker step by step. New questions will open based on your answers. Click on “Continue” at the end of the symptom checker.
4. Select the region or local provider to see the results of your assessment and the instructions given by professionals in your region. In the “Results” section, you will receive a recommendation based on your symptom assessment answers: either self-care instructions or a recommendation to contact a professional. If your situation does not require contacting a health care station, you will receive self-care instructions in the Results section. If your situation requires contacting a health care station, the service will provide you with instructions on how to get an appointment to a reception.
5. Press “Continue with a professional” if you want to be contacted regarding your symptom assessment.
6. Press “Continue to send,” select the most suitable contact method for you, and press “Continue.”
7. Lastly, give your consent to sending the questionnaire to the professionals in your wellbeing services county and press “Send”.

OmaPerhe provides information and services for families and persons who are planning to start a family.

OmaPerhe has comprehensive content e.g. related to pregnancy and childbirth, the first year with a baby, childhood and adolescence, as well as parenting and the relationship between the parents. OmaPerhe also helps families find their way to services in the Wellbeing services county of Central Ostrobothnia. 

1. Select your municipality on the front page. Click “Change selected location” on the OmaPerhe front page and select your municipality. The list includes the municipalities where OmaPerhe is available. Click on “Alright, let’s continue!”
2. OmaPerhe shows you the services and materials in your area.
   • OmaPerhe compiles a directory of the services and materials in your area. You can access them by clicking the buttons “Materials in your area” or “Services in your area.”
   • The service also suggests services in your area as you navigate the site. Services are compiled under the heading “Related services.” OmaPerhe shows you both regional services and services available throughout Finland.

Get to know OmaPerhe with the help of the video:

In Suomi.fi e-Authorizations, private persons, companies and organisations can authorise someone else to act on their behalf.

A mandate is an electronic power of attorney, the details of which are entered in the authorisation register. When you want to act on behalf of someone else in a service that uses Suomi.fi e-Authorizations, the valid mandates will be checked from the authorisation register.

How do I grant another person a Suomi.fi e-Authorization? How can I authorize someone to manage my affairs?

1. Identify yourself and log in to the Suomi.fi service. The Suomi.fi online service is used for identification in digital services. Logging into the service is done with online banking codes or a mobile certificate.
2. Select “Act as yourself”, then select “e-Authorizations” in the top menu on the website and then “Go to Suomi.fi e-Authorizations”.
3. Select grant or request mandates under the heading personal mandates. In the service, you can also grant and request a mandate to act on behalf of a company, association or other organization, as well as on behalf of a dependent child.
4. If you want to give authorizations, select “Grant mandates” and fill in the details.
   • For the authorization, you need the first and last name and personal identity code of the person who will be acting on your behalf.
   • You can choose in what mandate themes the person can act on your behalf. Mandate themes can be searched, for example, related to managing matters related to healthcare and seeing social welfare client documents.
   • You can choose how long the authorization to act on your behalf is valid. By default, the validity is 5 years, but this can be changed.
5. Check the summary of authorizations and confirm the authorizations at the end.
6. After confirmation, the person acting on your behalf can manage the matters for which you have given them authorization.

How do I request authorization to act on behalf of another person?

1. Follow the instructions above, but select “Request mandates” instead of “grant mandates”. Fill in the first and last name and personal identity code of the person on whose behalf you want to act.
2. Confirm the authorization request at the end. The person from whom you requested a mandate can now go to the Suomi.fi service to approve the requested mandate.

How do I approve a request for a mandate to act on behalf of myself?

1. Identify yourself and log in to the Suomi.fi service. The Suomi.fi online service is used for identification in digital services. Logging into the service is done with online banking codes or a mobile certificate.
2. Select “Act as yourself”, then select “e-Authorizations” in the top menu on the website and then “Go to Suomi.fi e-Authorizations”.
3. Select grant or request mandates under the heading personal mandates. In the service, you can also grant and request a mandate to act on behalf of a company, association or other organization, as well as on behalf of a dependent child.
4. Select “Received Requests” under the heading “Mandate requests”.
5. Select the person whose mandate request you want to approve, and click the “Grant a mandate to the selected” button.
6. Lastly, click to confirm the mandates.

Places where you can give e-authorizations in Soite

At Soite’s authorization points, you can give your trusted person the authority to manage your health care, social care, and pharmacy matters on your behalf. The service is intended for persons who do not have digital identification tools such as online banking codes. Identifications are stored in Suomi.fi e-authorizations.

You can give authorization at Soite’s e-authorization points:

• At the information desk at Kokkola health care centre (Mariankatu 28, 67200 Kokkola)
• At the outpatient clinic for geriatrics at the Central Ostrobothnia Central Hospital
• At Soite’s digital service points

Book an appointment by phone:

• Kokkola health care centre, phone number 040 489 2256
• Outpatient clinic for geriatrics, phone number 06 826 3222

A letter of attorney can be issued by an adult who is legally competent. If the patient/client is forgetful, developmentally disabled, or otherwise unable to understand the significance of a power of attorney, contact the local register office to get a guardian appointed. With a letter of attorney, the patient/client can also authorize a private service producer, such as a producer of home care, to manage their matters.

in Soite, an authorization for acting on behalf of another person, i.e. a letter of attorney can be made for the following services:

• electronic transactions in the social care service’s Omapalvelu service
• electronic transactions in the health care service’s My Healthcare service
• inquiries about appointments and laboratory results
• renewing and cancelling a prescription, summarizing prescriptions, ensuring the safety of medical treatment

Additionally, with an authorization, you can apply for authorization to act on behalf of another person regarding a specific social and health service benefit or matter.

If you wish, you can revoke your letter of attorney by notifying in writing for example with Soite’s revocation form or a free-form written notification to a social and health care unit.

The forms are sent to the address

Keski-Pohjanmaan hyvinvointialue Soite/Wellbeing services county of Central Ostrobothnia
Arkisto/Archive
Mariankatu 16 – 20, 67200 Kokkola