The social services and patient ombudsperson

Personal appointments are arranged by phone.

Duties of the social services and patient ombudsperson

The duties of the social services and patient ombudsperson include advising and guiding patients, clients and their close relatives on matters relating to the client’s rights and status. Matters concerning the application of the Act on Early Childhood Education and Care also fall within the scope of the social services and patient ombudsperson.

Private health care services in the Wellbeing services county of Central Ostrobothnia are within the scope of Soite’s patient ombudsperson as of 1st of January 2024. The service is confidential and free of charge.

The social services and patient ombudsperson is an impartial person whose role is advisory. The social services and patient ombudsperson does not make decisions, grant benefits, give their opinion on medical care or alter decisions made by an authority.

You can contact the social services and patient ombudsperson if you:

• would like advice on the status and rights of clients and patients
• need help submitting a written objection
• would like advice on how to file a complaint, write a notice of injury or write a drug injury claim.

If you are dissatisfied, or if unclarity or problems arise concerning care, it is recommended you discuss them first of all with the unit’s health care staff and the head of the unit. If the matter is not resolved, you can contact the social services and patient ombudsperson.

If communication with the care provider does not produce the desired outcome, or if your questions are not answered, you can submit a written objection about the matter. You can submit the objection yourself using a form or by writing a free-form objection. Send the objection to Soite’s registry. Read more: