The receptions at health care stations

1. Log on to the My Healthcare service. For identification, you need online bank user identifiers or a mobile certificate. Identification is done via the web service suomi.fi.
2. Click on “Messages” in the menu on the My Healthcare site if you wish to send a message. The first time you use the system, the system asks your permission for sending messages.
3. Click on “New message” and fill in the fields on the digital form. If you wish to send your message to the nurse’s and doctor’s reception in Kokkola, choose it in the menu if you have not been assigned your own contact person. If you have been assigned a contact person, choose “Assigned contact person, nurses’ and doctors’ reception” as the recipient.
4. Write your message and send it by clicking on Send.

We offer our clients who use Marevan a possibility to use online services in DigiSoite’s My Healthcare service. A client and a nurse agree together on transitioning to online services if the client is suitable for the services.

Online services are suitable for non-urgent care to support a client’s self-care.

Benefits:

• it is possible for clients who use Marevan and are suitable for online services to check their own INR values and medicine doses, their lists of medicines and their vaccination information via the My Healthcare service 24/7.
• the client does not need to queue on the phone
• the client’s responsibility for his/her treatment increases
• it is easier for the client to take care of his/her health care errands

The digital My Healthcare services offers clients the possibility to be a part of the team that cares for him/her. The team includes a doctor, a nurse and the client. The doctor and the nurse use their expertise to support the citizen in taking care of his/her health and in having control over his/her illness.

The model with an own contact person is used to ensure continuity in the client’s care, and in the future, the client can be in contact with the same familiar professional. The contact person is the client’s primary contact person for non-urgent health care errands.

A client can be suggested an own contact person during a visit to a reception or the client can ask for an own contact person themselves. An own contact person can be assigned, for example, if:

• the client has chronic diseases for which they are taking medication or if the disease is not in good therapeutic balance
• the client has challenges with coping with everyday life
• the client needs a great deal of health care services

Together with the contact person, an individual health and care plan is drawn up for the client. The aim of the health and care plan is to ensure that the client or patient receives the care and support they need as efficiently and individually as possible. It also supports self-care. For more information on the health and care plan:

The client’s communication with Soite is smoother when they can be in contact with their own contact person. The way of contacting is agreed on with the client.

The contact person is there to give support in non-urgent matters. In emergencies, you should always contact the emergency number 112 and in urgent situations, the medical helpline 116 117 or the number of your own health care centre.

Soites health care stations are divided into health and social services centres, health and social services stations and Soite’s service points.

• The health and social services centres have the most comprehensive range of services. The on-call services and receptions have been centralized to the health and social services centres. Soite’s health and social services centres (health care centres) are located in Kokkola (the main health care station), in Kannus and in Tunkkari (Veteli).
• The services that the health and social services stations offer are not constant and depend on the station. The stations offer expert receptions, receptions by doctors from different specialities as well as maternity, child health and birth control clinic services and social services. The health and social services stations (health care stations) are located in Kälviä, Toholampi and Perho.
• Soite’s service points are local low-threshold services that have a flexible range of services. Soite’s service points are located in Koivuhaka in Kokkola and in Lestijärvi, Ullava and Lohtaja.